YOUR CUSTOMERS SELLING FOR YOU - TESTIMONIALS
Use testimonials to build trust and confidence with website
visitors. Yes, this is a tried and true method, but too few
companies use their own good name and reputation as an asset!
Keep It Short and Snappy
Keep the testimonials to one or two sentences and keep it simple.
Ask your clients permission to use their words
(if they are happy
with your product or service, they'll be more than willing).
Use Key Industry Words
Ask your customers (or better yet, have a third party ask such as
your web developer) just what made their purchase beneficial to
them. Use your customers' specific quotes on a particular
benefit.
Keep It Real
NEVER make up a testimonial; besides being dishonest, it will
always come back to haunt you.
Use your client's real name (first and last name best) and a link
to your client's Home page to prove your authenticity.
Listing
an email address instead of a website link is a good alternative.
Make sure the client knows their quote and email address will
appear on your website in case they are contacted.
Sprinkle Sparingly
Don't overload the site with testimonials - make them count.
Use the testimonials on pages that relate to the specific subject
on that page. Start today using your own happy customers to gain additional
sales!
Copyright © Mind's Eye Presentations. All rights reserved.
Permission is granted to
reproduce, copy or distribute this article
as long as this
copyright notice and full information about
contacting the
authors is included.
The authors of this newsletter are Darlene Cary and Lynne DeLuca
of Mind's Eye Presentations, providing customized, effective
web strategies for businesses. Call us at 615-867-4009.
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RESOURCE PAGELINK YOUR BUSINESS CARD TO A SPECIAL WEB PAGE
What if your prospects had real
motivation to find out more
about your product or service?
And felt you were actually
HELPING them in the process?
Current Situation
Most business cards are handed out at networking events, trade
shows, etc., only to be tossed out by the end of the day.
Even
if your site is listed on your business card, few, if any
prospects will visit your site without a reason.
Motivate Them
Add a special page to your website only for business card holders
with a benefit JUST FOR THEM. This special web page address
would be known ONLY to those with your business card.
The URL address would be something like:
www.yourdomain.com/buscardspecial.html.
What to put on this special page to motivate visitors? Here are
some ideas:
-Informative article about your industry - a current hot topic
-Discount on their first order with your company
-Optional products/services to upsell to current customers
-Article about "10 Ways You will Save Money (or Time, Effort...)
-Using Our Product or Service
The possibilities are endless!
Just make sure you tell them the BENEFIT of going to that page
when you hand them your card. It also is a good conversation
starter. Voice the benefit in terms that are important to your
prospects.
The Power of Web Flexibility
Don't be afraid to change and update what's on the special
web page. Just keep the URL address (http//...) the same, so you
don't have to reprint your cards each time you update the special
page! That's the benefit of a website. Printed business cards
stay the same, but you can change content on a web page anytime.
Final Note: Test & Track
Check your website statistic reports to see how often your
"business card" page is being accessed. Try out different
offers and information to see which ones get the most response.
MIND'S EYE NEWS TIP IN PLAIN ENGLISH:
Increase targeted traffic to your site by creating a
benefit-driven web page with a unique address known only to your
business card holders.
Copyright © Mind's Eye Presentations. All rights reserved.
Permission is granted to
reproduce, copy or distribute this article
as long as this
copyright notice and full information about
contacting the
authors is included.
The authors of this newsletter are Darlene Cary and Lynne DeLuca
of Mind's Eye Presentations, providing customized, effective
web strategies for businesses. Call us at 615-867-4009.
BACK TO RESOURCE PAGE
How is the casual web surfer going
to perceive your website as
distinct from a thousand others in the same business?
Developing a clear Unique Selling Proposition (USP) has a lot to
do with differentiating your website (and company!) from all the
others. What is unique about your business? Why do customers
come to you for their business, rather than your competition?
What do you do better (or different) from all the rest?
Finding your USP is one of the first steps toward a truly
successful marketing plan, especially online.
Distinctive Packaging
Many small business people cut corners on website design costs.
The result is a same-old, look-alike website that you couldn't
remember an hour after you visited it. Like book covers that
compete for consumers' attention, websites need strong visual
images.
A quality logo is essential. A small businessperson can get a
logo designed for $200 to $500, though many companies spend
several thousand dollars on the process, since it is so vital to
the identity of their company and their products. Most graphic
design companies offer this service. We offer logo design as a
part of our custom website packages.
Competitive Analysis
Just as important as a logo is a distinctive design for the
website. The site ought to leave you with an attractive visual
memory. Look at your competitors' websites. What do you like
about them? What would you change? If you like a certain style
or "look", chances are your customers will too. Does your site's
style reflect your unique business, or does it simply list the
bare facts about you with a big yawn?
A Distinct Voice
Another way to differentiate your website is with a distinctive
"voice." The Internet can be a very flat, cold world. So
make
sure the style of writing adds personality and individuality to
the website text. In a corporate culture this can be darn near
impossible. We've all seen the webpage with the DRY message from
the CEO. Companies that are smart find spokespersons who put
personality into the website text, i.e. a distinctive "voice."
A Clear Focus
Part of making your business or product distinctive is narrowing.
Many online businesses try to be everything to everybody and fail
because they are seen as just being part of the crowd.
Smaller companies have an easier job of differentiating
themselves. Often the Unique Selling Proposition can be a
geographic focus combined with a specialty. For example, a dry
cleaner in Portland, Maine, that specializes in cleaning suede
better than anyone else in the city. Or a recording company that
markets New Orleans jazz.
MIND'S EYE NEWS TIP IN PLAIN ENGLISH:
Find your company's Unique Selling Proposition, and incorporate
that into your website to make it stand out from the crowd.
Copyright © Mind's Eye Presentations. All rights reserved.
Permission is granted to
reproduce, copy or distribute this article
as long as this
copyright notice and full information about
contacting the
authors is included.
The authors of this newsletter are Darlene Cary and Lynne DeLuca
of Mind's Eye Presentations, providing customized, effective
web strategies for businesses. Call us at 615-867-4009.
BACK TO RESOURCE PAGE
How well do you know the company
that hosts your website? If your host company goes out of
business, you may be in deep trouble.
Let's cover the basics first. A website is a group of electronic
"files" stored on a special computer (also called a
"server").
This server is hooked up to the Internet to allow visitors access
to web pages 24 hrs a day/7 days a week.
If you own a "first level" domain name,
(example: www.mycompany.com), the web
site and its pages are your
property. But if your host goes out of business, shuts down its servers, and the web pages are not retrievable, your website is
not just inaccessible, it's gone! And you no longer have access
to the email address associated with your site.
If you use a free service to host your web pages and have a
"second level" domain name, such as www.freehost.com/mycompany,
when the hosting company goes out of business, you are completely
out of business. No domain and no pages. The domain address
you've been using (and hopefully advertising!) and the site are
completely gone.
Protecting Yourself:
1) You should always retain a copy of all your web pages and
images used. This serves a dual purpose. It not only provides a
level of safety in the event of a problem with the web server,
it also provides a backup copy of your web pages if your provider
goes out of business.
2) Buy your own first level domain (www.mycompany.com)
if you
haven't already. It looks much more professional than a second
level domain, and is an inexpensive investment.
3) If you already own your domain, and had your web designer or
host register it for you, make sure the domain name is actually
in your name. We had a client recently have to change the domain
name they were using, because their former web developer
registered the domain in their own name! Go to: www.allwhois.com , type in your domain
name, then in the
next page click on "whois record". Your name should be the first
one listed. The Admin and technical contacts can be your host or
web designers.
4) Know your web host company. Like anything, you get what you
pay for with cheap web hosting. Support will be by phone or
email, and on generally on THEIR schedule. Be aware of what you
are getting.
Your best bet is to contact for services with a web host who
provides quality service at a reasonable price. Protect yourself
from the possibility they might go out of business.
MIND'S EYE NEWS TIP IN PLAIN ENGLISH:
Retain a copy of your website and make sure you own your first
level domain address.
Copyright © Mind's Eye Presentations. All rights reserved.
Permission is granted to
reproduce, copy or distribute this article
as long as this
copyright notice and full information about
contacting the
authors is included.
The authors of this newsletter are Darlene Cary and Lynne DeLuca
of Mind's Eye Presentations, providing customized, effective
web strategies for businesses. Call us at 615-867-4009.
BACK TO RESOURCE PAGE
BUILDING TARGETED SITE TRAFFIC
Building website traffic is a key challenge for websites. In our
"Effective Websites" seminars, attendees invariably ask how to
increase the number of visitors to their website.
Boxcar of visitors?
The only time you may want huge numbers of random site visitors
is if you're in the business of selling ad banners. Even then,
banner ads are harder to sell with fewer "click-throughs"
(percentage of people who actually click on an ad) than ever
before.
Otherwise, if your site is designed for garnering prospects and
sales leads, you are better off working toward fewer, but MORE
QUALIFIED visitors to your site. Why spend time and money
getting the world to come to your doorstep, if they're not good
candidates to buy from you?
Targeted Traffic Better!
So, it's not just any old traffic, but RELEVANT traffic that
makes all the difference in online marketing success.
How to get those targeted visitors to your site?
Here is a suggestion to get started:
With your next direct mail or media ad (or even on the back of
your business card), include the specific website address (on
YOUR website!) of an article you know your prospects will find
useful. Add the brief, useful article to a page on your website
before publishing the address. Or ask your web developer to add
the article for you.
Example
A dry cleaner may run these two lines in their spring ads:
"Check out how to best store those wool winter coats at our
website http://BishopCleaners.com/storecoats
The article should be useful, of course, and can include a
discount for wool coat cleaning at Bishop Cleaners. Chances are
good that visitors will surf around your site, discovering all
the wonderful things you do!
A side benefit of this example is the ability to test specific ad
outlets for their effectiveness and response rate.
Mind's Eye News Tip in Plain English:
It's not just any old traffic, but rather RELEVANT, TARGETED
traffic that is worth cultivating in the long run.
Copyright © Mind's Eye Presentations. All rights reserved.
Permission is granted to
reproduce, copy or distribute this article
as long as this
copyright notice and full information about
contacting the
authors is included.
The authors of this newsletter are Darlene Cary and Lynne DeLuca
of Mind's Eye Presentations, providing customized, effective
web strategies for businesses. Call us at 615-867-4009.
BACK TO RESOURCE PAGE